Shipping policy

1) Processing and dispatch

Chapter Editions
Chapter releases may involve a waitlist, reservation phase, deposit-confirmed order, or scheduled production batch. Estimated delivery timing is published for each release, and dispatch begins only after production, inspection, and final preparation are complete.

Arc
Arc pieces that are in stock typically ship within the handling window stated at checkout or on the product page. Small-batch restocks may require additional lead time.

Prologue
Prologue timing varies by model and release structure. Estimated delivery timing is stated on the relevant product page.

Atelier
Atelier commissions follow the timeline defined in the commission agreement.

2) Shipping methods and insurance

Dogma ships insured where available. Once an order leaves the studio, the customer receives shipment confirmation and tracking details.

Depending on destination, value, and release type, Dogma may require:

  • signature confirmation
  • adult signature on delivery
  • verified billing and shipping details
  • additional confirmation for first-time customers or high-value orders

3) International shipping, duties, and taxes

Dogma intends to ship internationally where practical and legally supported. Availability may vary by destination and by release.

Unless otherwise stated, prices do not include local import duties, VAT, GST, customs fees, or similar charges outside the destination country. These charges, when applicable, are typically collected by the carrier or local customs authority.

Dogma cannot control duties, taxes, or customs handling charged by your country.

4) Address accuracy and failed delivery

Customers are responsible for providing accurate shipping and contact information at checkout.

If a shipment is returned due to an incomplete address, refusal, failed delivery, or repeated unsuccessful delivery attempts, Dogma may require additional shipping charges before resending the package.

Dogma is not responsible for delays caused by customs processing, carrier disruptions, weather events, or incorrect shipping details provided by the customer.