Warranty & Care

1) Warranty coverage by collection

Chapter Editions
Chapter watches include a 24-month limited warranty against manufacturing defects under normal use, beginning on the date of delivery.

Arc
Arc watches include a 5-year limited warranty against manufacturing defects under normal use, beginning on the date of delivery.

Prologue
Warranty coverage for Prologue models may vary by watch and movement. The applicable term is stated on the relevant product page and in the accompanying documentation.

Atelier
Warranty terms for Atelier commissions are defined in the individual commission agreement.

2) What the warranty covers

Dogma’s limited warranty covers manufacturing defects in materials or workmanship under normal use during the stated warranty period.

If a covered issue is confirmed, Dogma will determine the appropriate remedy, which may include repair, adjustment, replacement of a defective component, or another reasonable corrective measure.

3) What the warranty does not cover

The warranty does not cover:

• damage caused by accidents, misuse, neglect, or improper handling
• damage caused by unauthorized opening, modification, or repair
• cosmetic wear from regular use, including scratches, dents, strap wear, coating wear, and surface marks
• damage resulting from water intrusion where the watch has been used outside its stated water-resistance limits
• damage caused by shock, severe impact, or magnetic exposure
• routine maintenance, regulation, or normal service intervals
• consumable components such as straps, unless a manufacturing defect is present at delivery

4) How to request warranty service

If you believe your watch has a warranty issue, contact Dogma with:

• your name and contact information
• your order number or proof of purchase
• the watch model and reference
• a description of the issue
• clear photographs or video when helpful

Dogma will review the request and advise on the next step, including shipping instructions if inspection is required.

Do not send a watch for service until Dogma confirms the return process.

5) Service after the warranty period

Mechanical watches require periodic care over time. Outside the warranty period, Dogma may offer paid service, assessment, repair coordination, or guidance depending on the model and availability of parts.

Service options, pricing, and timelines may vary by watch and by the work required.

6) Care and handling

To help preserve your watch:

• avoid shocks, drops, and severe vibration
• keep the watch away from strong magnetic fields
• rinse with fresh water after saltwater exposure, if the model is rated for such use
• avoid operating the crown or pushers in water unless the watch is expressly designed for it
• store the watch in a dry environment when not in use
• use a soft cloth for routine cleaning

Leather straps should be kept away from prolonged moisture, sweat saturation, and direct heat.

7) Water resistance

Water resistance is measured under test conditions and should not be treated as a permanent condition. Gaskets, seals, and case integrity can change over time.

Always follow the water-resistance guidance stated for your specific watch. If water resistance is critical to use, periodic inspection and pressure testing are recommended.

8) Natural variation and finishing

Because Dogma watches may use specialized finishing, plated surfaces, natural materials, or small-batch production methods, minor variation between examples may occur and is not necessarily considered a defect.

These characteristics are part of the nature of small-run watchmaking and finishing.

9) Proof of purchase and transfer

Warranty service may require proof of purchase. Unless otherwise stated for a specific release, the Dogma limited warranty applies to the original purchaser.

If Dogma later permits transferable warranty coverage for certain collections, the applicable terms will be stated clearly in the documentation for that watch.