Shipping & Returns
Read Dogma shipping, delivery, exchange, and returns policies for watches, commissions, straps, and accessories.
Dogma ships in small volumes and with release-specific timing. Because availability, production method, and fulfillment structure may differ across Chapter, Arc, Prologue, and Atelier pieces, shipping and return terms can vary by collection and by release.
The applicable timing and return status for each watch are stated on its product page and in the relevant order documentation.
1) Processing and dispatch
Chapter Editions
Chapter releases may involve a waitlist, reservation phase, deposit-confirmed order, or scheduled production batch. Estimated delivery timing is published for each release, and dispatch begins only after production, inspection, and final preparation are complete.
Arc
Arc pieces that are in stock typically ship within the handling window stated at checkout or on the product page. Small-batch restocks may require additional lead time.
Prologue
Prologue timing varies by model and release structure. Estimated delivery timing is stated on the relevant product page.
Atelier
Atelier commissions follow the timeline defined in the commission agreement.
2) Shipping methods and insurance
Dogma ships insured where available. Once an order leaves the studio, the customer receives shipment confirmation and tracking details.
Depending on destination, value, and release type, Dogma may require:
- signature confirmation
- adult signature on delivery
- verified billing and shipping details
- additional confirmation for first-time customers or high-value orders
3) International shipping, duties, and taxes
Dogma intends to ship internationally where practical and legally supported. Availability may vary by destination and by release.
Unless otherwise stated, prices do not include local import duties, VAT, GST, customs fees, or similar charges outside the destination country. These charges, when applicable, are typically collected by the carrier or local customs authority.
Dogma cannot control duties, taxes, or customs handling charged by your country.
4) Address accuracy and failed delivery
Customers are responsible for providing accurate shipping and contact information at checkout.
If a shipment is returned due to an incomplete address, refusal, failed delivery, or repeated unsuccessful delivery attempts, Dogma may require additional shipping charges before resending the package.
Dogma is not responsible for delays caused by customs processing, carrier disruptions, weather events, or incorrect shipping details provided by the customer.
5) Returns by collection type
Because Dogma products are offered through different release models, return eligibility may vary.
Chapter Editions
Chapter releases, deposit-based orders, limited runs, and release-specific allocations may be final sale unless otherwise stated on the product page or required by applicable law.
Arc
Arc pieces may be eligible for return if the relevant product page or order terms state a return window. Returned items must be unused, complete, and in original condition.
Prologue
Return eligibility for Prologue models is stated on the relevant product page and may vary by release.
Atelier
Atelier commissions, bespoke work, and one-of-one pieces are generally non-returnable once production has begun.
6) Return conditions
Where returns are accepted, the watch must be returned:
- in unworn or original condition
- with all original packaging, accessories, and documentation
- without signs of misuse, damage, or alteration
- within the return window stated for that product or order
Dogma reserves the right to refuse a return that does not meet these conditions.
7) Damaged, incorrect, or incomplete orders
If your package arrives visibly damaged, incomplete, or incorrect, contact Dogma promptly after delivery.
Please include:
- your order number
- a description of the issue
- photographs of the package, contents, and shipping label where relevant
Dogma will review the issue and advise on the next step.
8) How to request a return
Do not send a return without contacting Dogma first.
To request a return, contact Dogma with:
- your name and order number
- the watch model and reference
- the reason for the return
- photographs if the request involves damage or a defect
If the return is approved, Dogma will provide the appropriate return instructions.
9) Delivery estimates and communication
Dogma publishes the most honest delivery estimate possible. Watchmaking involves supplier coordination, inspection, assembly, and quality-control steps that do not respond well to shortcuts.
If a delivery timeline changes, Dogma will communicate the update as clearly as possible, including what changed and the revised expected range.