Return and refund policy

Updated October 11, 2026. These terms apply to new orders placed after this update. Previously accepted order terms and mandatory consumer rights remain protected.

Ready-to-ship Atelier prototypes

You may request a return within 14 calendar days of delivery. The watch must be unworn, unaltered and complete, with its original packaging, straps, accessories and documentation. No restocking fee applies.

Contact Dogma with your order number before sending the watch. We will provide return instructions. Send an authorized return within 14 calendar days of receiving those instructions, using an insured, tracked service. The buyer pays return shipping for a change-of-mind return.

After receipt and inspection, approved returns are refunded to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund. Original outbound shipping charges are not refunded for change-of-mind returns unless required by law. No deduction is made from the watch price for restocking.

Damaged, defective or incorrect orders

Contact Dogma promptly with the order number, a description and photographs where helpful. These requests are handled separately from change-of-mind returns. Dogma will arrange the appropriate remedy and required return instructions; applicable consumer rights and published warranty coverage are unaffected.

Other stock watches and future releases

The return terms for Arc and other production releases will be published on the product page before ordering opens. The 14-day Atelier prototype policy is not a blanket policy for every Dogma product.

Commissions and personalized work

Bespoke commissions follow their separately accepted commission agreement. Any exception to change-of-mind returns for personalized or engraved work must be disclosed and accepted before that work begins. Such exceptions do not remove rights relating to defects or incorrect fulfillment.

Deposits and cancellations

Release-deposit cancellation terms are set out in our Cancellation policy. A free interest-list signup is not an order, reservation or paid allocation.