Support
Questions before or after purchase? Dogma provides guidance on ordering, warranty, care, shipping, and service. Start here.
Buying Rules
Understand how Dogma handles waitlists, ordering windows, deposits, allocations, and release communication.
Warranty & Care
Learn how coverage works across Dogma collections, what is covered, and how to care for your watch over time.
Shipping & Returns
Review processing times, insured shipping, returns by collection type, and exchange guidance before ordering.
Contact
Questions about availability, sizing, service, or support? Reach out directly and we’ll guide you to the right next step.
FAQs
Answers to the questions we hear most often about Dogma collections, ordering, warranty, and support.
What is the difference between Chapter, Arc, and Prologue?
Chapter releases are numbered, place-shaped editions produced in small batches. Each Chapter begins with a city and is offered through a release-specific process.
Arc is Dogma’s ongoing line of always-available references. Arc pieces are built in small batches and restocked as capacity allows.
Prologue is reserved for concept-led studies and narrative pieces that sit between experimentation and production.
What does joining the waitlist mean?
Joining the waitlist means you will receive early notice when a release opens, along with timing, availability updates, and ordering instructions.
A waitlist signup does not require payment and does not guarantee allocation. It is the first step for collectors who want early access to a specific release.
How does a Chapter release work?
Chapter releases are announced in advance and offered during a defined ordering window or allocation process. Each release page explains the current status clearly, including whether the watch is in waitlist, reservation, pre-order, or delivery phase.
When applicable, Dogma publishes the release timing, estimated delivery range, production capacity, and any deposit or allocation rules before orders open.
Do you ship internationally?
Dogma intends to ship internationally where practical and legally supported. Shipping availability may vary by destination and by release.
If international shipping is available for a given release, the applicable options will be shown at checkout or stated on the product page.
Are duties and taxes included?
Prices shown on the site do not necessarily include local duties, VAT, GST, or import taxes outside the destination country. These charges, when applicable, are typically collected by your carrier or local customs authority.
Dogma cannot control duties or taxes charged by your country.
What warranty comes with my watch?
Warranty coverage may vary by collection and model. The applicable warranty for each watch is stated on its product page and in its accompanying documentation.
As a general framework, Dogma may offer different warranty terms across Chapter, Arc, Prologue, and Atelier releases depending on movement architecture, service structure, and collection policy.
Can I return a watch?
Return eligibility depends on the collection type and the way the watch was offered.
Arc pieces may be eligible for a return window if stated in the Shipping & Returns policy. Chapter releases, limited editions, commissioned work, and other restricted-run pieces may be final sale except where required by law or where a defect is covered under warranty.
Please review the Shipping & Returns page before ordering.
How do I contact Dogma?
or questions about availability, sizing, ordering, service, or support, use the contact form or email Dogma directly through the contact details listed on the Contact page.
Dogma replies as promptly as possible, typically within 2–3 business days.
How often should a mechanical watch be serviced?
Mechanical watches benefit from periodic service. As a general guideline, Dogma recommends a full service every 3–5 years depending on wear, environment, and use.
If your watch shows unusual timing behavior, moisture under the crystal, or any functional issue, contact Dogma before continuing to wear it.
Are your watches limited?
Some are, and some are not.
Chapter releases are typically limited and numbered. Arc references are designed as ongoing pieces made in small batches. Prologue and Atelier pieces may follow their own production logic depending on the project.